---
title: "I Didn't Receive an Email Confirmation"
slug: "i-didn-t-receive-an-email-confirmation"
tags: ["Email Confirmation", "Payment Status"]
updated: 2026-07-02T17:33:29Z
published: 2026-07-02T17:33:29Z
canonical: "support.allpaid.com/i-didn-t-receive-an-email-confirmation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.allpaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I Didn't Receive an Email Confirmation

## **I didn't receive an email confirmation**

If your payment was authorized, we can resend your confirmation from the payment look-up tool.

To check the current status of your payment, use our look-up tool at [support.allpaid.com](https://support.allpaid.com) and click Check my payment status. For step-by-step instructions, see [Look Up Your Payment Status](/v1/docs/look-up-your-payment-status-online#look-up-your-payment-status-online).

**Need more help? Three ways to submit a ticket**

- Online: [**support.allpaid.com**](https://support.allpaid.com)
- Email: [**support@allpaid.zendesk.com**](mailto:support@allpaid.zendesk.com)
- Call: [**888-604-7888**](tel:18886047888) (available 24/7)