---
title: "I Need to Cancel a Payment"
slug: "i-need-to-cancel-a-payment"
tags: ["Payment Cancellation", "Payment Status"]
updated: 2026-07-02T17:35:27Z
published: 2026-07-02T17:35:27Z
canonical: "support.allpaid.com/i-need-to-cancel-a-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.allpaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I Need to Cancel a Payment

## **I need to cancel a payment**

Once a payment has been authorized, the agency you paid is notified immediately. At that point, only the **agency** can cancel your payment.

You cannot cancel a payment yourself after it has been submitted through AllPaid. If you believe a payment was submitted in error, contact the agency or government office directly — only the agency can reject or reverse a submitted payment.

To review your options for cancellation or a refund, contact the agency where you made the payment.

To check the current status of your payment, use our look-up tool at [support.allpaid.com](https://support.allpaid.com) and click *Check my payment status*. For step-by-step instructions, see [Look Up Your Payment Status](/v1/docs/look-up-your-payment-status-online#look-up-your-payment-status-online).

**Need more help? Three ways to submit a ticket**

- Online: [**support.allpaid.com**](https://support.allpaid.com)
- Email: [**support@allpaid.zendesk.com**](mailto:support@allpaid.zendesk.com)
- Call: [**888-604-7888**](tel:18886047888) (available 24/7)