---
title: "I Paid the Wrong Agency or Pay Location Code"
slug: "i-paid-the-wrong-agency-or-pay-location-code"
tags: ["Payment Issue", "Payment Status"]
updated: 2026-07-02T17:37:01Z
published: 2026-07-02T17:37:01Z
canonical: "support.allpaid.com/i-paid-the-wrong-agency-or-pay-location-code"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.allpaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I Paid the Wrong Agency or Pay Location Code

## **I paid the wrong agency or Pay Location Code**

Once a payment has been processed, a notification is sent to the agency you paid, and the payment can only be canceled at that agency's request.

Contact the agency where you made the payment to resolve the issue. In some cases, the agency can authorize moving your payment to the correct location.

To check the current status of your payment, use our look-up tool at [support.allpaid.com](https://support.allpaid.com) and click Check my payment status. For step-by-step instructions, see [Look Up Your Payment Status](/v1/docs/look-up-your-payment-status-online#look-up-your-payment-status-online).

**Need more help? Three ways to submit a ticket**

- Online: [**support.allpaid.com**](https://support.allpaid.com)
- Email: [**support@allpaid.zendesk.com**](mailto:support@allpaid.zendesk.com)
- Call: [**888-604-7888**](tel:18886047888) (available 24/7)