Understanding your payment status
Status | What it means |
|---|---|
Incomplete | The payment has not been fully authorized. This can happen in two situations: (1) the transaction was not authorized by the bank — if you believe this is an error, contact your bank or try your payment again; or (2) for phone payments, the full amount has not yet been authorized — this can happen when a balance is paid across multiple cards. If you still have a remaining balance to authorize, call 888-604-7888 and select the option to complete a payment you have already started. You can finish your payment through the automated system without speaking to a live agent. |
Pending | The payment is still processing. This status applies to eCheck/ACH payments only. |
Approved | The payment has been accepted by the agency, but AllPaid has not yet transferred the funds. Transfer typically occurs on the next banking day after approval. This is not the final status, and no action is needed while your payment is in this stage. |
Rejected | The agency has declined the payment. Please contact the agency directly for more information. |
Paid | The funds have been transferred to the agency. This is the final status, and no further action is needed. |
For more information on why agencies reject payments, click here.
Troubleshooting
I didn't receive a verification code. Check your spam or junk folder. Make sure you're entering the same email address or phone number you used when making your payment. If you still don't receive a code, try the reference number look-up method instead.
My information doesn't match. Double-check that you're entering your billing street number (not your full address), the billing ZIP code on file with your card, and the correct payment month. If your information still doesn't match, submit a ticket using the options at the end of this article.
My status hasn't changed. Processing times vary depending on payment method and agency. If you have questions about a specific status, the AllPaid Assistant (available in the tool) can help.
Still have questions?
The AllPaid Assistant is available directly within the payment look-up tool. You can chat with the assistant to get help with your payment without leaving the page.
Need more help? Three ways to submit a ticket
Online: support.allpaid.com
Email: support@allpaid.zendesk.com
Call: 888-604-7888 (available 24/7)